Cancellation Policy

If we can’t confirm your booking

You will receive a full refund.

Cancel a confirmed booking for a full refund if you cancel in time

• 48+ hours before your activity for most tours
• 72+ hours for select activities and/or groups of 6+
• 7+ days for groups of 8+
• 14+ days for groups of 20+

Special cancellation terms

Some activities have special cancellation terms. These will be clearly listed on the activity page and/or your voucher and will override the general rules above.

Late cancellations

Cancellations made inside the required cancellation window are non-refundable.

Changes to date or time

You may change your date or time at no charge if the activity has availability and the request is made outside the applicable change/cancellation deadline.

Requests made inside the deadline are subject to the vendor’s policy and approval.

Activity requirements

By booking, you agree to all age, weight and other participation requirements listed for the activity.

Voucher review

Please review your voucher promptly. It is your responsibility to contact Kauai Discount if anything is incorrect or if you need changes.

Vendor cancellations or disruptions

Activities may be changed or canceled due to weather, mechanical issues or other unforeseen reasons. If the vendor cancels, you may reschedule or receive a full refund. We may contact you by phone/text or email regarding updates.

How to request changes

Please call us at 1-866-482-9775. We will do our best to help, but changes inside the cancellation window depend on the vendor.

Gift certificates

Gift certificates and unused gift certificate balances are non-refundable.

Car rentals

You agree that you have reviewed all fees and surcharges collected at the rental agency and that you are responsible for those charges and any changes made at the counter.

Airfare

Reservations that include airline tickets are non-refundable and non-changeable due to airline restrictions.